FAQ

Frequently Asked Questions

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  • What is your processing time on orders?

 

Once an order is placed, please allow up to 7 business days for processing / packing / shipment of your order. I do my best to get orders shipped out as quickly as possible! I ship out Monday-Friday and on Saturdays when Monday is a holiday.

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  • I just placed my order, when will I receive it? I'm excited!

 

­­­­­­­­­­­Typically, most domestic orders will arrive within 5-7 business days.

I will do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office, I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.

 

However, I always want to make sure you receive the order that you paid for so please contact me at urbancoastals@gmail.com if you ever have any concerns with the status of your order.

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  • Do you ship internationally?

 

Yes! I currently ship to these countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam.

 

I understand that international shipping prices can be expensive, and I want you to know that I do the best I can to provide reasonable shipping prices. Please note that you will receive the most affordable shipping rate for orders.

 

*Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

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  • Oh no my address is incorrect on my order! What should I do?

 

If you notice that your address is incorrect after the order has already been placed, please email me immediately at urbancoastals@gmail.com so I can adjust it before shipping out your order!

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  • What is your wax blend made of?

 

The wax used in my candles is made from all natural Soybean Oil.